Performance Chemicals is committed to continuously achieving rapid and quality responses to customer product and delivery needs with value added products and support focusing on

Customer Satisfaction &
Environmental Awareness

Management Commitment
Performance Chemicals management provides evidence of commitment to the development and improvement of the quality management system by:

• Communicating to our employees the importance of meeting customer requirements as well as identified regulatory and legal requirements;
• Establishing the quality policy and quality objectives;
• Conducting management reviews;
• Ensuring the availability of necessary resources to sustain the quality management system.

Customer Focus
PC Management ensures that customer needs and expectations are identified, converted into requirements, and fulfilled with the aim of achieving customer satisfaction.

Quality Policy
Performance Chemicals management has defined the Company’s quality policy. This policy:

• Is appropriate to the purpose of Performance Chemicals;
• Includes a commitment to meet requirements and continual improvement;
• Provides a framework for defining, establishing, documenting, and reviewing quality objectives;
• Is communicated and understood at appropriate levels within the company; and
• Is reviewed for continuing suitability

The policy is explained during orientation training so that each employee thoroughly understands the policy.